I tried identifying the server failure point with dset dell. Dset was replaced by supportassist enterprise as the primary collection tool to be used with dell emc technical support. Dset is end of life and can no longer be downloaded from the dell support site. Drivehq is the leading enterprise cloud it solution provider since 2003. I ran dset on the os drive which was raid1 mirror and uploaded the reports to the dell guys who confirmed that my parity had been completely compromised as well as a failed drive. You will need the site contact persons name, address, email, and phone to provide to dell. It turns out that options lg,sw,ad dont work well against esxi 5. Mar 27, 20 download dell drivers the easy way via their ftp site. Whether you work at a helpdesk or are an it administrator, this will speed up your driver updates.
Next, you will need to download the dell windows dset utility which can be found here. Lifecycle controller platform updates failing from dells online. So when your old poweredge has a blinking amber light you can run that report and figure out whats going on. Network ports required by dset the table here lists the network ports required to run dset. Selecting st,hw only, worked fine on the other hand. When calling equallogic technical support with any isues as in my recent case a failed disk, you will more than likely be asked to gather diagnostic logs from the array and send them across for further investigation. Aug 16, 2012 dell system esupport tool dset is an informative tool used by dells support engineers to help diagnose problems for their clients. One page i was looking at did not list xenserver as supported, but another link i went to shows 6. It is almost a requirement now and dell usually refuses to continue support without a dset report. Dell inc how to gather dell dset report on an esxi host server. How to set up dell omsa tools on debian 6 squeeze pe2950. Dell dset utility default password the back room tech. Network ports required on systems running microsoft windows port number protocol usage 21 ftp accessing ftp. Be wary, ive seen several systems recently like the optiplex 390 like a month ago that claimed the latest bios was a02, but when you went to the real support site they were up to a09 or there abouts.
Dell lifecycle controller graphical user interface version 2. Hi, does anyone know where i can download the latest version for dset. For those using dell hardware, when you log the job with dell support, theyll ask you to run a dset report. I first discovered this tool when i had to collect a dset off of an esxi host.
I see that this question was asked on the 10th of may but the person did not receive an. Dsu provides more options than traditional dell linux repository, like selected updates, noninteractive updates etc for improved user experience. This guide provides the steps to install, maintain, upgrade, and uninstall the dset application on windows. If you wish to still use the tool and have it downloaded steps are below. Click to manually upload a selected capture file via secure ftp to a.
I think some of the confusion is to blame on the other dns names the ftp can be reached at, such as. Turns out thats okay and normal, but she noticed i had some driversfirmware in need of updating. Dell dset report tool live cd and linux vlan config. A dset file is a data file created by kratos vision, a software program used to analyze xray photoelectron spectroscopy xps data. Its a nifty utility that provides configuration and diagnostic information for dells technical support staff. Dell program dset get log clear log and install dset in. Our services include cloud file server, online storage, backup, sharing, webdav drive mapping, ftp, email and web hosting. Dell system esupport tool dset is a utility that collects configuration and log data for various chassis hardware, storage, software, and operating system. Click here to view the file or click here to download the file size.
Dset is defined as dell system esupport tool dell, inc. Service capture state documentation portal quantum. I had a cpu alert appear in my vsphere hardware status and raised a support ticket with dell. Dell will send instructions to you, which contains download an iso image, burn to dvd, and boot the server using that dvd, click the dset.
Oct 01, 2009 browse to the location where you downloaded the file and open a console or command prompt. We would like to show you a description here but the site wont allow us. I saw a yellow bang next to the storage controllers battery, and accordingly figured id call dell to see what they had to say. Solved unable to run dell dset utility windows server. The problem is, dset doesnt natively support centos, so some tweaks were needed in order for it to run properly. Since it is managed by cui instead of gui, download the corresponding file from below dsets top page dell system esupport toolbit and the link destination are misdirected, and even if you click 32 bit, because the link destination is 64 bit, we carefully changed the parameters of the url and confirmed the correct linking destination. Dset stands for dell system esupport tool dell, inc. Dell system esupport tool dset is an informative tool used by dells support engineers to help diagnose problems for their clients. Additionally, you can capture, download and upload just file system logs and platform logs. It was suggested that i use their dset utility to gather data and return a report. An updated dell linux repository, dell system update dsu is available here. Jan 08, 2015 for those using dell hardware, when you log the job with dell support, theyll ask you to run a dset report. How to gather dell dset report on an esxi host server. Need to upgrade firmware on poweredge r710 my servers uefi system lifecycle interface can connect to the server, but it seems like nothing is there and it fails to download a list of anything.
Mon jun 18, 2012 by admin in centos, linux, rhel, system administration. I lost the data on the store and had to recover from backup. If you are not familiar with dset, you can download it from the dell support site. Install dset collector on a remote system which can ping the esxi host. Those of you who run centos and have been asked for a dset report dell system esupport tool will also know that the dset tool refuses to run on an unsupported operating system. I downloaded that and figured i could just boot it and update the firmware, well not quite. Novascale r410 f2 novascale t810 f2 novascale r410b f2 novascale.
Here is a quick post on generating support logs for dell cases if you are running vmware esxi on any of the dell server hardware. Yes indeed corrupt, but wasnt i using the dell ftp server. In this post ill outline the changes i needed to make in order to run dset on centos 6. Content published on drivehq, a leading enterprise cloud it service provider since 2003. Dec 27, 2011 since it is managed by cui instead of gui, download the corresponding file from below dset s top page dell system esupport toolbit and the link destination are misdirected, and even if you click 32 bit, because the link destination is 64 bit, we carefully changed the parameters of the url and confirmed the correct linking destination. This collects various information of the server including service tag, all hardware devices, firmware versions etc. Those of you unfortunate enough to have encountered the dell technical suport department will know their love for the dell diagnostic tools. Dell system esupport tool dset is a utility that collects configuration and log data for various chassis hardware, storage, software, and operating system components of a dell poweredge server and consolidates the data into a. Need to upgrade firmware on poweredge r710 my servers uefi system lifecycle interface can connect to the server, but it seems like nothing is. Hello there are several threads in regard to download issues related to our ftp site.
Download drivers for operating system installation from. It contains an xps dataset recorded by kratos analytical instruments. Equallogic ps series array gathering diagnostic logs using cli. I think those are fine for dell to start working in your case. Dell system esupport tool dset provides the ability to collect hardware, storage and operating system information from a dell poweredgetm server and the following bull novascaletm servers. You can download the repository from the suu dvd or from an ftp location to a usb drive, and then access the updates from this. All of our servers have a pro support service which means the customer can request a dell technician to come onsite and do any repairs. Dell system esupport tool dset provides the ability to collect hardware.
If the catalog file or dup is downloaded from, do not copy them to a subdirectory. Dell dset is their debug utility that pulls hardware specs but more importantly. I had an issue where the datastore which was raid5 went completely kaput on my t410. I see that this question was asked on the 10th of may but the person did not receive an answer. Novascale r410 f2 novascale t810 f2 novascale r410b f2 novascale t810b f2 novascale r430 f2 novascale t820 f2. Recently we encountered a hard disk failure on one of our servers, i contacted dell and was asked to provide a dset report. Our services include cloud file server, online storage, backup, sharing, webdav drive mapping, ftp. Copying repository to a local ftp server from the dell emc server updates dvd 52. Follow the wizard, select the option 2 create a dset report onlywhen prompted for log collection, collect all logs with the exception of other operating system logs. Browse to the location where you downloaded the file and open a console or command prompt. Then enter catalog in the file path or update package path to download the latest update catalog. We have been having some issues with some dell servers and we were asked to provide a dset output for one of them. Download dell drivers the easy way via their ftp site. To ensure the integrity of your download, please verify the checksum value.